Fxfx11 Privacy Policy – Data Protection and LGPD

By creating an account, making a deposit, or using any service on the fxfx11 — whether Sports Betting, Live Casino, e-sports, or slots — you confirm that you have read and understood this Privacy Policy. Acceptance of this policy is required to use the platform.

This Policy applies to all users registered on fxfx11, residents in Brazil, and covers all personal data collected through the fxfx11.best website, the mobile app, and any other service channel operated by the fxfx11, including support chat, email, and WhatsApp.

The personal data controller, as defined by the LGPD, is the fxfx11 (fxfx11.best). Questions, requests, or complaints related to data processing should be sent to contato@fxfx11.best.

The fxfx11 only collects the data necessary to operate the platform securely and meet legal obligations. The categories of personal data collected are as follows:

Identification and registration data:

• Full name, CPF, date of birth, and gender;
• Email address and mobile phone number;
• Full residential address including ZIP code;
• Identity documents (national ID, driver's license) when requested for KYC verification.

Financial and transaction data:

• Pix key used for deposits and withdrawals;
• Last digits of credit and debit cards (never the full card number);
• History of deposits, withdrawals, and bets placed on the platform;
• Account data from Mercado Pago, PicPay, or banks such as Nubank, Itaú, Bradesco, and Banco do Brasil, only when used as a payment method.

Technical and usage data:

• Access IP address;
• Browser or app type and version;
• Device operating system;
• Pages visited, session duration, and browsing patterns on the platform;
• Activity logs for security and fraud prevention purposes.

The personal data collected by fxfx11 are used exclusively for the purposes described below. No data is used for any purpose incompatible with the reason it was collected, without new consent where required by the LGPD.

The fxfx11 does not use your data for third-party behavioral advertising, profile building for sale to data brokers, or automated decision-making that produces significant legal effects without the possibility of human review.

All personal data processing carried out by the fxfx11 has a legal basis established under the LGPD. The main legal bases used are:

• Contract performance (art. 7, V): processing required to fulfill the contract established when you create an account and use fxfx11's services — registration, betting, payments, and support;
• Legal or regulatory obligation (Art. 7, II): processing required by law, such as identity verification, anti-money laundering compliance, transaction log retention, and communications with the ANPD;
• Consent (art. 7, I): to send marketing communications, offers, and promotions by email or SMS — consent that may be withdrawn at any time;
• Legitimate interest (art. 7, IX): for fraud prevention, platform security, system improvement, and usage pattern analysis — always balanced against your rights and reasonable privacy expectations.

When the fxfx11 relies on consent for any processing purpose, you will be clearly informed at the time of collection and may withdraw that consent without penalty, except where processing is also required by another legal basis.

The fxfx11 does not sell, rent, or share your personal data with third parties for commercial purposes. Data sharing only occurs in the situations described below, always limited to the minimum necessary for each purpose:

• Payment processors: financial data is shared with the financial institutions and fintechs required to process each transaction (e.g., Pix processor, card acquirer). These partners operate as data processors under contract with fxfx11 and are subject to the same data protection obligations;
• Casino game providers: session technical data (anonymized user ID, game balance) is shared with slots, Live Casino, and crash games providers to operate the games on the platform;
• Public authorities: data may be shared with law enforcement, judicial, or regulatory authorities when required by law, court order, or formal request from the ANPD or the Central Bank of Brazil;
• Anti-fraud analytics companies: technical logs and access patterns may be processed by specialized fraud-detection tools under operating agreements that prohibit any secondary use of the data.

The personal data of Brazilian users of the fxfx11 are stored on servers located in Brazil. fxfx11 applies the following technical and organizational measures to protect your information:

• Encryption in transit: TLS 1.3 protocol with AES-256 cipher for all communication between devices and servers;
• Encryption at rest: sensitive data stored in encrypted format in the databases;
• Access control: internal access to personal data is restricted to staff members who need it to perform their duties, with mandatory multi-factor authentication;
• Continuous monitoring: intrusion detection systems and log analysis running 24 hours a day;
• Secure backups: periodic backups with independent encryption, stored separately from primary data;
• Security testing: periodic penetration testing and security audits conducted by specialized teams.

No security measure is absolutely foolproof. In the event of any incident involving your data, fxfx11 will notify those affected and the ANPD within the legally required timeframes.

The fxfx11 uses cookies and similar technologies to ensure the platform functions correctly, enhance the user experience, and analyze usage patterns in aggregate. The types of cookies used are:

The fxfx11 does not use third-party behavioral advertising cookies or social media tracking pixels. No data collected via cookies is shared with advertising platforms such as Google Ads, Meta, or similar services for ad targeting purposes.

The LGPD grants you eight fundamental rights as a data subject whose personal data is processed by the fxfx11. All of them can be exercised by emailing contato@fxfx11.best, with a response within 15 business days:

The fxfx11 retains your personal data for as long as necessary to fulfill the purposes described in this policy or to meet legal obligations. The general retention periods are as follows:

• Active account data: kept for as long as the account remains active and for up to 5 years after closure, in accordance with anti-money laundering requirements;
• Financial records: retained for 10 years, in accordance with tax legislation and Central Bank regulations;
• Access logs: retained for 6 months, in accordance with the Brazilian Internet Civil Rights Framework (Law No. 12.965/2014);
• Transaction logs: retained for 5 years for audit and fraud prevention purposes;
• Support communication data: retained for 2 years after the request is closed.

Once retention periods have expired, data is securely deleted or anonymized so that it can no longer be linked to a specific individual.

The services of the fxfx11 are intended exclusively for individuals aged 18 and over. The fxfx11 does not intentionally collect personal data from individuals under 18 and does not allow minors to create accounts or use the platform.

If the fxfx11 identifies that data from a minor was inadvertently collected, that information will be deleted immediately and the associated account will be closed. If you believe a minor's account has been created on the platform, please contact us at contato@fxfx11.best.

The fxfx11 maintains incident response plans that include clear procedures for containment, impact assessment, and communication. In the event of an incident involving users' personal data, fxfx11 will fulfill the following obligations:

• Notify the National Data Protection Authority (ANPD) within the legal deadline of 72 hours after becoming aware of an incident that poses a significant risk to data subjects;
• Individually notify users whose data was actually compromised, with details about the nature of the affected data and the measures taken;
• Take immediate technical measures to contain the incident and prevent it from spreading;
• Internally log the incident, the circumstances, the effects, and the corrective measures taken.

Affected users will be notified at the email address registered on their account. For this reason, always keep your email up to date on fxfx11.

The fxfx11 may update this Privacy Policy periodically to reflect changes in legislation, in our data processing practices, or in the services available on the platform.

Changes that materially affect users' rights will be communicated via the registered email address with at least 7 days' notice before they take effect. For minor changes — such as language corrections or clarifications that do not alter the substance of the policy — the update will be published directly on this page without prior notice.

The current version is always the one available at fxfx11.best/privacy-policy, with the date of last update shown at the top of the document. We recommend checking this page periodically. Continued use of the platform after any changes take effect constitutes acceptance of the updated Policy.

The fxfx11 has appointed a Data Protection Officer (DPO), as required by the LGPD, responsible for handling data subject requests, guiding staff on privacy practices, and communicating with the ANPD.

To exercise any right set out in this Policy, request information about how your data is processed, or submit a privacy-related complaint, please reach out through the channel below:

If you are not satisfied with the response received from fxfx11, you have the right to file a complaint directly with the National Data Protection Authority (ANPD) through the authority's official website.